Managerial teams, HR, and compliance professionals can all benefit greatly from improved mediation skills. Sometimes, however, professional mediation is necessary.
Mediation is a method of conflict resolution based on the idea the parties in conflict can often reach agreement if adequately assisted. The goal of mediation is not to adjudicate who is right or wrong, or to unilaterally render a verdict. Its goal, rather, is to work out a mutually-satisfactory settlement that will allow resumption of normal work relations. Mediations assisted by third-party professionals ensure the neutrality of the process and open communication.